"the law in English is different to law in Scotland which we do say elsewhere on our site. I’m glad you were dealt with well by our team and pointed in the right direction. I sincerely hope you got the professional advice you needed"
"Needs to be clear about who can phone about advise as when i phoned i was told this was English based and as i live in Scotland to contact a law firm in Scotland.Lady was very polite over the telephone though so no problems with staff."